Tech-Enabled Hospitality: Transforming Guest Experience and Operations

August 4, 2025 - 23:53

"Tech-Enabled Hospitality: Strategies to Elevate Guest Experience and Operational Efficiency," the highly awaited book by hospitality technology expert Jessica Gillingham, has officially launched in the UK. This insightful publication delves into the dynamic intersection of technology and hospitality, illustrating how innovative solutions are reshaping the industry landscape.

Gillingham explores the pivotal role of personalization in enhancing guest experiences, emphasizing that tailored services can significantly impact customer satisfaction and loyalty. The book also highlights how operational efficiency can be achieved through the integration of advanced technologies, allowing hospitality businesses to streamline processes and reduce costs.

With real-world examples and actionable strategies, Gillingham provides a comprehensive guide for industry professionals seeking to adapt to the rapidly evolving market. As the hospitality sector continues to embrace digital transformation, this book serves as an essential resource for those looking to leverage technology to create memorable experiences for their guests while maintaining operational excellence.