The Essential Impact of Technology on Business Operations

November 14, 2025 - 13:08

Debika Bhattacharya, Chief Technology Solutions Officer at Verizon Business, Michelle Boston, CIO of Data Management Technology & Enterprise Architecture at Bank of America, and Shoma Chakravarty, Senior Vice President of Enterprise Software and Chief Architect at American Express, recently engaged in a compelling discussion about the vital influence of technology in modern business. This dialogue took place during the Building a Future-Ready Business event held in New York, where industry leaders gathered to share insights and strategies.

The trio emphasized how technology not only enhances operational efficiency but also drives innovation and customer engagement. Bhattacharya highlighted Verizon's commitment to leveraging cutting-edge solutions to meet evolving business needs, while Boston articulated the importance of data management in making informed decisions. Chakravarty shared her perspective on the transformative power of enterprise software in streamlining processes and improving service delivery.

Overall, their conversation underscored the necessity for organizations to embrace technological advancements to remain competitive in an increasingly digital landscape.